Effortlessly troubleshoot common challenges with our FAQs. From Facebook errors to Verification Reports, Explore topics like custom tracking events, login issues, and pixel codes and more.
Do this step if your Verification Report status shows "Failed." In Publish editor, please go to the Sent tab, click on the dropdown arrow on Actions column and select Open as C ...
Learn how you can track your campaigns using the pixel code from the software. [Video] 👆 You’re all caught up
When I embed it on my web page using the embed code it defaults to that! You need to go to Campaigns Editor > Design > EDIT WIDGET in the left navigation panel, then sele ...
Running a video campaign? Here's how to customize the Youtube information using our software. You can now customize the video Title, Description & Keywords that we upload t ...
I am unable to log-in to the mobile app, but able to log-in to the web app Here are some tips to be able to login to the mobile app:- Be sure you're using the main account logi ...
This is how you can customize the autoresponder messages that are sent to your campaign entrants. [Video] 👆 You’re all caught up
Customize your campaign settings so it will show the Upload button. Please check your 'Deadline to Submit Entry' in Campaigns > Edit Campaign > Contest Options, and make ...
Learn more about the autoresponder emails. The autoresponder emails are notification emails that you can set for every action that happens during your campaign, for example, wh ...
Follow the instructions below to customize the autoresponder of a campaign. Go to Campaigns Editor > Settings. From there, find Email Notifications. Choose the email that yo ...
We use http://rfr.bz as our link shortener. If you don't want to use it, follow the steps belo Warning: We don't recommend turning off our url shortener. If you turn off the s ...
Need to customize the logo of a campaign template? Here's what to do. 👆 You’re all caught up
How many pixels can you generate using the software and use in your campaigns? A maximum of 6 custom pixel codes can be generated, 6 custom plus the existing 1 sale and 1 lead ...
Does the system separate them by campaign? Correct. Pixels are based on actions and the system knows how to separate. 👆 You’re all caught up
Is the Publish dashboard unresponsive? You may need to refresh your system. Can you please log out, close that tab, create a new tab and log back in? 👆 You’re ...
This is how your video is published in Instagram using our software. If you publish a video to Instagram through our mobile app, it will upload the video to YouTube and push a ...
Set up custom tracking events for social media posts. 👆 You’re all caught up
Where are these videos stored? Submitted videos are now hosted on our server. 👆 You’re all caught up
Customize the video submission buttons in video campaigns. You need to add the following to the CSS field in the ADVANCED SETTINGS tab in the Design Editor to remove the 'Recor ...
The option to record a testimonial from webcam is NOT available on the Testimonial Campaign page. How can I add it? About recording videos from your desktop in Testimonial/Vide ...
Follow the steps below to link all your Facebook Pages and Groups and, Instagram accounts to the software. How to authenticate / re-authenticate It sounds like somehow we didn ...
Find published messages. In Publish editor, please go to the Sent tab, click on the dropdown arrow on Actions column and select Verification Details. If it published successfu ...
Got ideas for new features? We'd love to hear from you! Follow the steps below. Great idea! Please go add that feature request so people can upvote it. Here is your invitati ...
Verify the status of your social posts by checking the Verification Report. Follow the video below to find your Verification Report. A Verification Report looks like this: ...
When I use the pixel codes in my E-commerce store, how would it know any of my sales? Place the 'Sale' pixel on the Thank You order confirmation page of your E-commerce store. ...
Do you see the "Published by .." text when you post through our software? Here's what you need to know. If you're referring to the 3rd party API attribution, social networks wi ...
Or edit them after they are submitted? To remove the caption entry on the Photo Contest template, you will have to use a custom CSS that will hide the text from the form. I'm s ...
Change the color and fonts of your sticky tab widgets. These are the little tabs that appear on the side of your website that slide out when they are clicked. Here's a short t ...
Customize the favicon and OG tags of your campaign. The favicon is the small image that appears next to the page name at the top of your browser. You now have a Favicon folder ...
I don't see anywhere that requires me to select a button image when designing the graphic. I'm unable to save the page or continue. Here's what to do: 👆 You&rsquo ...
Does your Verification Report show a permission error for your Facebook post? If so, read through the articles below and find out how you can provide access to your Facebook Pages. ...
Learn how you can customize campaign templates. 👆 You’re all caught up
Emojis are important in connecting with your audience when publishing social media posts. Learn how you can use them regardless of the device you're using. How to Use Emojis on ...
